FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?  
At Smart Point Shop, we offer a wide variety of products including fashion, gadgets, home decor, beauty products, and much more. Our selection is curated to provide high-quality items that suit your lifestyle and needs.

2. How do I place an order?  
To place an order, simply browse our website, select your desired product, and add it to your cart. Once you're ready, proceed to checkout where you can enter your shipping and payment details.

3. Do you ship internationally?  
Yes, we offer international shipping to select countries. Please refer to our shipping policy page for more details on shipping rates and delivery times to your country.

4. How can I track my order?  
Once your order is shipped, you will receive a tracking number via email that you can use to track your package on the courier's website.

5. Can I modify or cancel my order?  
Orders can be modified or canceled only within [X] hours of purchase. Please contact our customer support team immediately if you need to make any changes to your order.

6. What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

7. Do you offer returns or exchanges?  
Yes, we offer a return and exchange policy within [X] days of receiving your order. Items must be unused and in their original packaging. Please visit our return policy page for more information on how to process returns or exchanges.

8. Is my payment information secure?  
Yes, your payment information is completely secure. We use SSL encryption technology to protect your data and ensure a safe shopping experience.

9. Do you offer gift cards?  
Yes, we offer digital gift cards that can be purchased and redeemed on our website. Perfect for special occasions and gifts!

10. How can I contact customer service?  
You can reach our customer service team via email at [email/smartpoint.th@gmail.com] or by visiting our contact page for further support.